The goal of this training is to prepare agencies as they develop their critical incident protocols. It is critical that human service agencies have clear protocols in place in order to ensure the safety of their clients and their staff.
In this training you will learn:
- How to develop trauma-informed critical incident protocols for your agency.
- How to identify special considerations for immigrant and refugee clients.
- How to establish a Critical Incident Triage Team.
- How to develop a Critical Incident Protocol Guide and documentation template.
- How to train direct service staff, indirect service staff, interns, and volunteers.
- How to support clients and staff before, during and after Critical Incidents.
Facilitator:
Gwen Soffer, MSW, CTSS, CSM, TCTSY-F, is the Associate Director of Wellness and Trauma-Informed Care at Nationalities Service Center managing onsite clinical and holistic trauma- informed wellness programming as well as staff self-care and professional development. She holds a master's degree in Social Work with Trauma Specialty from Widener University. She is TCTSY-F certified through the Center for Trauma and Embodiment at the Justice Resource Institute and has been working in the trauma-informed wellness field for over fifteen years. Gwen is a Certified Trauma Service Specialist and has certifications in Stress Management through the American Academy of Experts in Traumatic Stress and the Harvard Global Mental Health: Trauma and Recovery Certification through Harvard Global Mental Health. She is a member of the American Academy of Experts in Traumatic Stress, the Association of Traumatic Stress Specialists, and the National and Pa. Association of Social Work. She presents regularly on the topic of trauma and wellness including the Pathways for Victims Services Conference, Jefferson University Trauma Training Conference, North American Refugee Health Conference, the Beau Biden Institute/SOAR Trauma Institute, is a Switchboard Subject Matter Expert, and has published multiple articles and chapters on trauma-informed wellness practices. Her belief in the power of connection and the potential of healing drives her passion for trauma-informed practice.