Prepare your case managers and other direct service staff and give them the foundational tools they need to work with immigrant and refugee populations. Open to case managers, interns, direct service staff and anyone interested in trauma-informed practice. Participants from other sectors are welcome. Training dates are Thursdays, 2-4pm EST: June 6-July 18, 2024 via Zoom.
Topics include:
Defining case management and the case management process
Scope of practice
Professional boundaries
Ethics and confidentiality
Building rapport
Trauma-informed case management
Vicarious trauma and self-care
Consistency with agency mission and vision
Case closure, case transition, and warm handoff
Acuity scale
Case noting and documentation
Motivational interviewing and reflective listening
Client empowerment and strengths-based practice
Cross-cultural sensitivity
De-escalation and dealing with conflict
Working collaboratively with interpreters
Transference and countertransference
Case management resources
Facilitator:
Gwen Soffer, MSW, MA, TCTSY-F, CSM serves as the Associate Director Wellness, Trauma-Informed Practice, and Community Culture at Nationalities Service Center managing onsite clinical and holistic trauma-informed wellness programming as well as staff self-care and professional development. She holds a master's degree in Social Work with Trauma Specialty from Widener University. She is TCTSY-F certified through the Center for Trauma and Embodiment at the Justice Resource Institute and has been working in the trauma-informed wellness field for over fifteen years. Gwen is a Certified Trauma Service Specialist and has certifications in Stress Management through the American Academy of Experts in Traumatic Stress and the Harvard Global Mental Health: Trauma and Recovery Certification through Harvard Global Mental Health. She is a member of the American Academy of Experts in Traumatic Stress, the Association of Traumatic Stress Specialists, and the National and Pa. Association of Social Work. She presents regularly on the topic of trauma and wellness including the Pathways for Victims Services Conference, Jefferson University Trauma Training Conference, North American Refugee Health Conference, the Beau Biden Institute/SOAR Trauma Institute, Switchboard, is a Switchboard Subject Matter Expert, and has published multiple articles and chapters on trauma- informed wellness practices. Her belief in the power of connection and the potential of healing drives her passion for trauma-informed practice.
**Plus additonal content expert guest speakers***