Open to case managers, interns and other direct service staff. Topics covered include:
- Defining case management and the case management process Scope of practice
- Professional boundaries
- Ethics and confidentiality
- Trauma-informed case management and interviewing
- Vicarious trauma
- Consistency with agency mission and vision
- Critical incidents training
- Documenting critical incidents and emergency referrals
- Time management and prioritizing
- Acuity scale
- Case noting and documentation
- Motivational interviewing and reflective listening
- Client empowerment and strengths-based practice
- Cross-cultural sensitivity
- De-escalation and dealing with conflict
- Working collaboratively with interpreters
Facilitator:
NSC facilitators and specialists