Prepare your case managers and other direct service staff and give them the foundational tools they need to work with immigrant and refugee populations. Open to case managers, interns, direct service staff and anyone interested in trauma-informed practice. Participants from other sectors are welcome. Training dates are Thursdays, 2-4pm EST: June 1, June 8, June 15, June 22, June 29 and July 6, 2023.
Topics include:
Defining case management and the case management process
Scope of practice
Professional boundaries
Ethics and confidentiality
Building rapport
Trauma-informed case management
Vicarious trauma and self-care
Consistency with agency mission and vision
Needs assessment and service planning
Documenting critical incidents and emergency referrals
Case closure, case transition, and warm handoff
Acuity scale
Case noting and documentation
Motivational interviewing and reflective listening
Client empowerment and strengths-based practice
Cross-cultural sensitivity
De-escalation and dealing with conflict
Working collaboratively with interpreters
Transference and countertransference
Supporting clients and mental health triage for non-clinicians